New discipline, capital put Carstar Collision Centers on a roll - Kansas City Business Journal:

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He stuck with Carstar through many such as membership spikes when it advertisexd in and drops when itchanged tack. In the past four he said, Carstar finally achieve many of itsinitial aims. owner of in Janesville, Wis., is among those who persisted during a turbulent stretcuh as Chairman and CEO Dick Cross beganm leading an effort to refurbishy Carstar from what hecalls “a loose confederacy to a high-performancde franchise.” The company had 180 U.S. storesd when Cross began his efforts inearly 2005; 85 left in the next coupler of years. Now, Carstar has rebuily to about 270 U.S. stores and is growing.
“Oh yeah, there’e been push-back,” said Utzig, who has run his shop for abouy30 years. “The problem is, all of us body shop ownersw areindependent guys, ... It’s pretty difficult to try to convincwe a successful business owner that he needs to use maybes some different structure inhis business.”